Returns & Exchanges

Your Freedom Guarantee

At 911Mall Online, we want you to be completely satisfied with your purchase. That's why we offer "Your Freedom Guarantee"- If, for any reason, you are not satisfied with your purchase, you may return it for a refund or exchange. If the item is not defective or of poor quality, you will be responsible for the return shipping costs.

Returning or Exchanging Non-Jewelry Items

If you would like to return or exchange a non-jewelry item, you have 30 calendar days from the date you received your order to return or exchange it for a refund. If the item is not defective or of poor quality, you will be responsible for the return shipping costs.

Returning or Exchanging Jewelry Items

If you would like to return or exchange a jewelry item, you have 30 calendar days from the date you received your order to return or exchange it for a refund. If the item is not defective or of poor quality, you will be responsible for the return shipping costs.

Damaged Items or Poor Quality

All returned items are inspected before a refund can be processed so please ensure that the items are in new and unwashed condition. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. 
If your item arrives damaged or of poor quality, please contact our customer support team at [support@911mallonline.com] so we can arrange a replacement. 

CONTACT US: Email Support, 7 days a week: support@911mallonline.com